Terms and Conditions
Effective from: 31/08/2026
Version: 1.0
1. About these Club Terms and Conditions
1.1 These Club Terms and Conditions apply to all members of We Are Fit Attitude Ltd, referred to in these terms as “WAFA”, “we”, “us” or “our”.
1.2 We Are Fit Attitude Ltd is a company registered in England and Wales under company number 09394536. Our registered address is Fairlee, Bucks Green, Rudgwick, Horsham, RH12 3JE.
1.3 These terms apply to members using any part of WAFA, including:
a. live online classes; b. in-person classes; c. On-Demand workouts; d. the WAFA club app and member areas; e. WAFA programmes, workshops and educational content; f. member chat groups and community features; and g. any other service forming part of a WAFA membership.
1.4 These terms should be read alongside the Client/Trainer Agreement accepted when a member joins WAFA, together with our Privacy Policy and any health declaration or other form completed by the member.
1.5 If there is any inconsistency between these Club Terms and Conditions and the Client/Trainer Agreement regarding membership fees, payment, cancellation, cooling-off rights or liability, the Client/Trainer Agreement will take priority.
1.6 By joining WAFA, continuing a WAFA membership or using any WAFA service, the member agrees to comply with these Club Terms and Conditions.
2. Membership eligibility
2.1 WAFA is a specialist single-sex strength training community primarily supporting women aged 40 and over, while welcoming women of other ages at its discretion.
2.2 WAFA’s coaching, programmes and services have been developed around the health, physiological and wellbeing needs associated with the female sex, including menopause, pelvic floor health, osteoporosis and other female-specific health and exercise considerations.
2.3 WAFA’s membership policy is intended to preserve the specialist nature and purpose of the service, protect members’ privacy, dignity and confidence, and maintain an environment which meets the needs of women who choose or require a female-only exercise setting, including for personal, cultural or religious reasons.
2.4 Membership is therefore restricted to women of the female sex, subject to the Equality Act 2010 and any applicable legal requirements, statutory codes and guidance in force at the relevant time.
2.5 WAFA will apply its membership eligibility policy fairly and consistently. All enquiries regarding membership will be handled respectfully, courteously and with due regard for the dignity and privacy of the person making the enquiry.
2.6 WAFA may request information reasonably required to establish whether a prospective member meets the membership eligibility requirements. Any information provided will be handled appropriately and in accordance with our Privacy Policy.
2.7 WAFA reserves the right to decline or cancel a membership where the eligibility requirements are not met, where inaccurate or misleading information has been provided during registration, or where permitting the membership to continue would be inconsistent with the lawful purpose of the club.
3. Membership types
3.1 WAFA currently offers Online Membership and Hybrid Membership. We may introduce, withdraw or amend membership types from time to time.
3.2 The services included in a member’s membership will be those described during the joining process and confirmed in the member’s Client/Trainer Agreement or membership confirmation.
Online Membership
3.3 Online Membership provides access to the online services included in the membership purchased. These may include:
a. live online classes; b. eligible On-Demand workouts and class recordings; c. the WAFA club app; d. member programmes and educational resources; e. community groups; and f. member check-ins or support where included.
3.4 Online Membership does not include attendance at in-person hall classes unless WAFA has agreed otherwise in writing or the member has purchased a separate in-person service.
Hybrid Membership
3.5 Hybrid Membership includes the applicable online services together with access to eligible in-person classes, subject to:
a. the attendance allowance attached to the membership; b. class capacity; c. advance booking; d. venue availability; and e. any temporary timetable or operational changes.
3.6 Hybrid Membership does not guarantee a place in a particular class, at a particular time or with a particular coach.
3.7 Membership is personal to the named member and may not be transferred, shared, sold or used by another person.
4. Member registration
4.1 A membership will not be complete until WAFA has accepted the application, the member has provided any information reasonably required, and the applicable payment arrangements have been established.
4.2 Members must provide accurate and complete information when joining and must notify WAFA if relevant information changes.
4.3 Members must provide current contact details so that WAFA can communicate important information about their membership, classes, payments, timetable or safety.
4.4 Members are responsible for maintaining the confidentiality of their login details and must not allow another person to access WAFA services using their account.
4.5 Members must inform WAFA promptly if they believe their account or login details have been accessed without permission.
5. Membership fees
5.1 Membership fees, payment dates and payment arrangements are set out during the joining process and in the member’s Client/Trainer Agreement.
5.2 Unless otherwise agreed, membership fees are payable monthly by Direct Debit or another payment method approved by WAFA.
5.3 The membership fee is payable for continued access to the services and membership community. It is not calculated according to the number of classes a member attends in a particular month.
5.4 A member remains responsible for paying the membership fee where she does not attend classes, does not use the app or does not access other available services.
5.5 WAFA memberships are priced on the basis of a 48-week training year. The remaining weeks within the calendar year allow for public holidays, planned closures, timetable reductions and periods when members may be away or unable to attend.
5.6 WAFA does not provide refunds or membership credits for:
a. holidays; b. missed classes; c. failure to cancel a booking; d. periods of non-attendance; e. failure to use online or On-Demand services; f. loss of internet connection or technical problems within the member’s home; or g. a member’s personal change of circumstances, except where required by law or expressly agreed by WAFA.
5.7 WAFA may change membership fees by giving members reasonable advance written notice. Where a member does not accept the change, she may exercise any applicable right to cancel in accordance with her Client/Trainer Agreement.
6. Membership cancellation
6.1 Cancellation rights, the applicable notice period and the method for giving notice are set out in the Client/Trainer Agreement.
6.2 Unless a different arrangement has been agreed in writing, monthly membership continues on a rolling basis until the required cancellation notice has expired.
6.3 Cancellation requests must be made directly to WAFA using an approved contact method. Cancelling a Direct Debit instruction with the member’s bank does not by itself cancel the membership.
6.4 The member remains responsible for any membership payment falling due during the applicable notice period.
6.5 Access to WAFA services will continue during the paid notice period unless the membership has been suspended or terminated because of a serious breach of these terms.
6.6 Statutory cooling-off and cancellation rights are not affected by these Club Terms and Conditions.
7. Membership pauses
7.1 Routine membership pauses are not available for holidays, busy periods, temporary loss of motivation, work commitments or other ordinary changes in a member’s circumstances.
7.2 WAFA may consider a temporary pause in exceptional circumstances, including a significant injury, serious illness or other substantial event that prevents participation for an extended period.
7.3 Any pause is granted entirely at WAFA’s discretion and may be subject to:
a. an agreed minimum or maximum period; b. supporting information; c. an administration charge; d. restrictions on access to WAFA services during the pause; and e. any other reasonable conditions communicated to the member.
7.4 A pause is not effective unless it has been confirmed by WAFA in writing.
7.5 WAFA’s decision to allow a pause in one case does not require it to provide the same arrangement in another case, as individual circumstances may differ.
8. Class bookings
8.1 Members must book eligible classes through the WAFA club app or other booking system specified by WAFA.
8.2 Bookings are subject to availability and are allocated on a first-come, first-served basis unless stated otherwise.
8.3 Members should only book classes they genuinely intend to attend.
8.4 Where a member can no longer attend an in-person class, she should cancel the booking as early as reasonably possible so that the place can be offered to another member.
8.5 Repeatedly booking classes and failing to attend or cancel may result in a warning, temporary booking restriction or other reasonable action.
8.6 Members must not attend an in-person class without a confirmed booking unless a WAFA coach has given permission.
8.7 Members must not book a class on behalf of another person or allow another person to use their booking.
8.8 WAFA may operate waiting lists for classes. Joining a waiting list does not guarantee that a place will become available.
9. Arrival and attendance at in-person classes
9.1 Members should arrive in sufficient time to prepare safely for the session.
9.2 A coach may refuse entry to a member who arrives late where:
a. the warm-up has been missed; b. admitting the member would disrupt the class; c. there is no longer sufficient time to explain the session safely; or d. the coach reasonably believes participation would create a safety risk.
9.3 Members must follow reasonable instructions given by the coaching team or venue staff.
9.4 Members must wear suitable clothing and footwear and bring any personal items reasonably required for the class.
9.5 Personal belongings remain the responsibility of the member. WAFA is not responsible for loss, theft or damage unless caused by WAFA’s failure to exercise reasonable care and skill.
9.6 Members must leave the venue promptly and respectfully after class where required by the venue booking.
9.7 Hall classes currently take place at Mitcham Lane Baptist Church Hall, 230 Mitcham Lane, London SW16 6NT, or at another suitable location notified by WAFA.
10. Online classes
10.1 Members participating online are responsible for ensuring they have:
a. a suitable internet connection; b. a compatible computer, tablet or mobile device; c. access to the platform being used for the class; d. sufficient clear space in which to exercise; e. suitable equipment where required; and f. a safe floor surface and surrounding environment.
10.2 Members should position their camera so that the coach can see as much of their movement as reasonably possible.
10.3 WAFA strongly encourages members to keep their camera switched on during coached online exercise sessions. What WAFA cannot see, it cannot coach.
10.4 Where a member chooses to keep her camera switched off, the coaching team may be unable to:
a. assess movement or technique; b. identify unsafe positioning; c. offer appropriate adaptations; or d. determine whether the member is experiencing difficulty.
10.5 Members remain responsible for ensuring that children, pets, furniture and other potential hazards do not interfere with their exercise space.
10.6 Members must not record, photograph, livestream or distribute an online class without WAFA’s prior written consent.
10.7 WAFA cannot guarantee uninterrupted access to online classes where disruption is caused by matters outside its reasonable control, including internet outages, software failures or issues with third-party platforms.
11. On-Demand workouts and digital services
11.1 Access to On-Demand workouts, programmes, workshops, recordings and other digital content is limited to the material included within the member’s current membership or separately purchased product.
11.2 On-Demand content is provided for general exercise and educational purposes. Members must select suitable options and adaptations having regard to their own health, experience and ability.
11.3 Members should stop exercising and seek appropriate advice if they experience pain, dizziness, unusual breathlessness, chest pain or any other concerning symptom.
11.4 WAFA may update, replace, reorganise or remove individual pieces of On-Demand content where reasonably necessary to:
a. improve the service; b. update coaching or safety information; c. replace outdated materials; d. respond to technical requirements; or e. manage the club’s programme library.
11.5 Membership does not guarantee permanent access to every individual recording, workout, coach, programme or resource previously made available.
11.6 Certain specialist courses, programmes or events may require a separate payment and may not be included within standard membership.
12. Health and readiness to exercise
12.1 Members are responsible for providing complete and accurate information about medical conditions, injuries, symptoms, medication and other matters that may affect their participation.
12.2 Members must complete any health declaration or screening process required by WAFA before taking part.
12.3 Members must tell WAFA promptly about any material change to their health, including:
a. a new diagnosis; b. a new injury; c. surgery or a planned medical procedure; d. pregnancy or recent childbirth; e. unexplained symptoms; f. medication that may affect exercise; or g. advice from a medical professional that may affect participation.
12.4 A coach may recommend that a member seeks medical or other professional clearance before continuing or beginning a particular activity.
12.5 WAFA may refuse or restrict participation where a coach reasonably believes that:
a. relevant health information has not been provided; b. medical clearance may be required; c. the member is unwell or injured; d. continuing could create an unreasonable risk; or e. the activity is outside the coach’s professional scope of practice.
12.6 Members must exercise within their own ability, follow reasonable coaching instructions and use the adaptations offered where appropriate.
12.7 Members must stop exercising and notify a coach immediately if they feel unwell, experience pain or believe they cannot safely continue.
12.8 WAFA coaching, nutrition education and lifestyle guidance do not replace medical diagnosis, medical treatment, physiotherapy, dietetic care or other regulated healthcare services.
13. Illness and infection
13.1 Members must not attend an in-person class where they have symptoms of a contagious illness or have been advised to avoid contact with others.
13.2 Where appropriate, a member may use available online or On-Demand services instead.
13.3 WAFA may ask a member to leave or refrain from attending where there is a reasonable concern about the health or safety of other members, coaches or venue users.
14. Member conduct
14.1 WAFA is committed to maintaining a friendly, respectful, inclusive and supportive community.
14.2 Members must:
a. treat coaches, staff, contractors and other members with courtesy and respect; b. respect differences in age, background, ability, experience and health; c. avoid behaviour that is abusive, aggressive, threatening, intimidating, discriminatory, harassing or disruptive; d. respect personal boundaries and privacy; e. follow reasonable safety and operational instructions; and f. avoid conduct that damages the atmosphere, reputation or proper operation of the club.
14.3 Members must not make unwanted comments about another member’s body, weight, health, appearance or exercise ability.
14.4 Members must not use WAFA classes, groups, contact details or events to:
a. promote another business without permission; b. solicit clients or customers; c. distribute unauthorised advertising; d. collect members’ personal information; or e. contact members for an unrelated commercial purpose.
14.5 Members must not attend classes while under the influence of alcohol, illegal drugs or any other substance that may make participation unsafe.
14.6 WAFA may address concerns informally where appropriate. Serious or repeated breaches may result in a warning, restriction, suspension or termination of membership.
15. Member chat groups and community areas
15.1 WAFA may provide chat groups, forums or other community features through its app or another approved platform.
15.2 Members must keep discussions respectful and relevant to the purpose of the group.
15.3 Information shared by another member in a private WAFA group must not be copied, screenshotted, forwarded, published or discussed outside that group without permission.
15.4 Members should remember that community groups are not confidential clinical, medical or therapeutic services.
15.5 Members must not provide medical diagnoses, prescribe treatment or present personal opinions as professional medical advice.
15.6 WAFA may moderate, close or remove posts or comments that:
a. breach these terms; b. compromise another person’s privacy; c. contain harmful or misleading information; d. promote unauthorised services or products; or e. are otherwise inappropriate for the community.
15.7 WAFA may remove a member from a chat group where necessary to protect the community or ensure the proper use of the service.
16. Coaches and class timetables
16.1 WAFA will take reasonable steps to provide the classes and services advertised as part of a membership.
16.2 The timetable, coach, venue, class format and method of delivery may occasionally change.
16.3 WAFA does not guarantee that:
a. a particular coach will always deliver a class; b. a particular class will remain on the timetable permanently; c. all classes will be available during public holidays or planned closures; or d. an individual member’s preferred booking time will always be available.
16.4 Where reasonably possible, WAFA will provide advance notice of significant timetable changes, cancellations or venue changes.
16.5 Where a class is cancelled, WAFA may provide a substitute coach, alternative class, rescheduled session, online option or On-Demand alternative where reasonably appropriate.
16.6 A temporary timetable alteration or the cancellation of an individual class does not automatically entitle a member to a refund.
17. Guests, children and non-members
17.1 Membership is for the named member only.
17.2 A non-member may only attend a class, event or member area with WAFA’s prior permission.
17.3 Guests may be required to:
a. pay an applicable fee; b. complete a health declaration; c. agree to relevant terms; and d. satisfy WAFA’s membership or event eligibility requirements.
17.4 Children may not attend or remain in an in-person class unless WAFA has specifically agreed otherwise or the session is an organised family event.
17.5 During online classes, members remain responsible for ensuring that children in their home are appropriately supervised and do not create a safety risk.
18. Photography, filming and class recordings
18.1 WAFA will obtain appropriate consent before using an identifiable member’s image or recording for external marketing or promotional purposes.
18.2 Members may withdraw consent for future promotional use by contacting WAFA. Withdrawal will not affect use that took place lawfully before consent was withdrawn.
18.3 Some online classes may be recorded for the private WAFA On-Demand library or for internal coaching purposes.
18.4 WAFA will identify recorded classes so that members can make an informed choice about participation.
18.5 A member who does not wish to appear in a class recording may:
a. switch off her camera; or b. choose a suitable non-recorded class where one is available.
18.6 Internal class recordings are intended only for authorised WAFA members and must not be copied or shared.
18.7 Members must not photograph, film or record another member, a coach or a class without express permission.
19. Intellectual property
19.1 All rights in WAFA materials belong to WAFA or the relevant rights holder. These materials include:
a. class formats and workout structures; b. videos and recordings; c. programmes and courses; d. guides, downloads and worksheets; e. presentations and workshops; f. app content; g. nutrition, mindset and lifestyle resources; h. branding, graphics and photographs; and i. written coaching and educational content.
19.2 WAFA materials are provided for the member’s personal and non-commercial use only.
19.3 Members must not, without prior written permission:
a. copy or reproduce WAFA materials; b. record or download content where downloading has not been authorised; c. share login details or content with another person; d. upload WAFA material to social media, another website or an artificial intelligence platform; e. adapt WAFA materials for use within another business; f. teach, sell, license or distribute WAFA programmes; or g. remove WAFA branding, copyright notices or ownership information.
19.4 Access to membership content ends when membership ends, except for any separately purchased product which was expressly sold with continuing access.
20. Personal information
20.1 WAFA will process personal information in accordance with its Privacy Policy and applicable data protection law.
20.2 Health information provided by members may require additional protection because it is special category personal data.
20.3 Members must respect the privacy of other members and must not disclose personal information learned through WAFA without permission.
20.4 Members should avoid sharing information in community groups that they would not wish other group members to see.
20.5 Questions about the use of personal information should be directed to anna@wearefitattitude.com.
21. Suspension and termination by WAFA
21.1 WAFA may suspend, restrict or terminate membership where a member:
a. fails to pay membership fees when due; b. materially or repeatedly breaches these terms; c. behaves abusively, aggressively, discriminatorily or inappropriately; d. places another member, coach or herself at unreasonable risk; e. misuses WAFA content, systems or member information; f. provides materially false or misleading information; g. allows another person to use her membership; h. does not meet the membership eligibility requirements; or i. otherwise seriously damages the safe or proper operation of the club.
21.2 Except in a case involving serious misconduct, immediate risk or a material breach, WAFA will ordinarily explain the concern and give the member a reasonable opportunity to respond.
21.3 WAFA may suspend access while investigating a serious complaint or safety concern.
21.4 Where WAFA terminates membership because of the member’s serious misconduct or material breach, any refund will be determined fairly having regard to the circumstances, services already provided and applicable consumer law.
21.5 Nothing in this clause affects any statutory rights held by the member.
22. Events outside our reasonable control
22.1 WAFA will not be responsible for delay or failure to provide a service caused by circumstances outside its reasonable control.
22.2 These circumstances may include:
a. venue closure or loss of venue access; b. severe weather; c. transport disruption; d. power or internet failure; e. failure of a third-party platform; f. public health restrictions; g. emergency situations; h. illness affecting the coaching team where suitable cover cannot reasonably be arranged; or i. other events that WAFA could not reasonably prevent.
22.3 Where such an event occurs, WAFA will take reasonable steps to minimise disruption and may provide an alternative service, location, timetable or method of delivery.
23. Responsibility and liability
23.1 WAFA will provide its services with reasonable care and skill.
23.2 Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
23.3 Members remain responsible for:
a. exercising within their own ability; b. providing accurate health information; c. following reasonable instructions; d. using equipment appropriately; and e. maintaining a safe environment when training remotely.
23.4 WAFA is not responsible for a member’s failure to follow coaching instructions, use suitable adaptations, disclose relevant health information or maintain a safe home exercise space.
23.5 WAFA does not guarantee a particular physical, health, weight, appearance or performance outcome. Results differ between members and depend on factors including attendance, consistency, health, lifestyle and individual circumstances.
23.6 This clause should be read alongside the liability provisions in the Client/Trainer Agreement.
24. Complaints and concerns
24.1 WAFA aims to resolve concerns fairly, sensitively and promptly.
24.2 A member should initially raise a routine concern with a WAFA coach or WAFA HQ where appropriate.
24.3 A formal complaint should be submitted in writing to:
Email: anna@wearefitattitude.com
24.4 The complaint should include:
a. the member’s name and contact details; b. a clear explanation of the concern; c. relevant dates and people involved; and d. the outcome the member is seeking.
24.5 WAFA will acknowledge and investigate formal complaints within a reasonable period.
24.6 Complaints involving another member will be handled with appropriate regard for the privacy and rights of everyone involved. WAFA may not be able to disclose confidential details about any action taken in relation to another person.
25. Changes to these terms
25.1 WAFA may update these Club Terms and Conditions where reasonably necessary, including to:
a. reflect changes to the club or its services; b. improve clarity or correct errors; c. respond to changes in law, regulation or guidance; d. introduce new technology or services; or e. protect members, coaches or the business.
25.2 Members will receive reasonable notice of any material change that could significantly affect their membership.
25.3 Where a material change places the member at a significant disadvantage, the member may have the right to cancel in accordance with the Client/Trainer Agreement and applicable consumer law.
25.4 The current version of these terms will be published on the WAFA website and will state the date from which it applies.
26. General provisions
26.1 If WAFA delays in enforcing any part of these terms, it may still enforce that term later.
26.2 Each clause operates separately. If a court or relevant authority decides that part of these terms is unlawful or unenforceable, the remaining clauses will continue to apply.
26.3 These terms do not give any third party a right to enforce them.
26.4 Nothing in these terms affects a member’s statutory consumer rights.
27. Governing law
27.1 These Club Terms and Conditions are governed by the laws of England and Wales.
27.2 Members may bring legal proceedings in the courts applicable under UK consumer law.
28. Contacting WAFA
Questions about these Club Terms and Conditions should be sent to:
We Are Fit Attitude Ltd Fairlee Bucks Green Rudgwick Horsham RH12 3JE
Email: anna@wearefitattitude.com Telephone: 07888 869548