Client-Trainer Agreement
WAFA Trainer: Anna Jenkins
Client Name:
Client Email:
1.1 What these terms cover. These are the terms and conditions on which we supply our training and nutrition services to you.
1.2 Why you should read them. Please read these terms carefully before you sign up to our services. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
2.1 Who we are. We are We Are Fit Attitude Limited a company registered in England and Wales. Our company registration number is 09394536 and our address is 85 Caithness Road, Mitcham, Surrey, CR4 2EZ .
2.2 How to contact us. You can contact us by telephoning us on 07968 075041 or by writing to us at anna@wearefitattitude.com.
2.3 How we may contact you. If we have to contact you we will do so by text message, telephone or by writing to you at the email address or postal address you provided to us when you signed up to our services.
3.1 How we will accept your agreement. Our acceptance of your agreement will take place when you and we sign this agreement, at which point a contract will come into existence between you and us.
4.1 The services we provide will be agreed between us when you sign up to this agreement.
4.2 WAFA 6 Week Lockdown Membership - Jan/Feb 2021: WAFA/Client Session options and terms
a) Session Length Minutes – 45-60 minute sessions
b) Session Frequency - There are sessions running six days per week. You can do as many online classes as you wish and these are carried out remotely in your own home or a venue of your choosing.
c) Term: This agreement will run for the 6 weeks starting
d) Once the initial term has been completed, this agreement will be terminated.
4.3 WAFA 6 Week Lockdown Membership - Jan/Feb 2021 membership entitles you to:
a) An unlimited number of 45 to 60 minute online sessions per week from the latest schedule running for 6 weeks.
b) Full access to the WAFA fitness and nutrition app.
(c) Access all WAFA guides and additional resources.
4.4 The services that we provide are of an ongoing nature and will be supplied to you until either the services are completed, or the subscription expires (if applicable) or you end the contract as described in clause 7 or we end the contract by written notice to you as described in clause 8.
4.5 Being prepared for your training sessions. To get the most out of your sessions we recommend the following:
Have a small snack or light meal two or three hours beforehand. If you are training early in the morning, then a small snack is advisable.
Be sure you are well hydrated and avoid alcohol prior to training.
If you feel unwell before a session, please contact a WAFA trainer beforehand.
When training in the online sessions, you may need a mat and some basic equipment.
Have a small towel and water bottle to hand in each session.
Wear layers of clothing.
Give yourself plenty of time to get set up to join your training session on time.
4.5.1 Important information about the online sessions Online sessions take place via Zoom. Your participation in the online classes assumes the following:
You have a free Zoom account (instructions are provided in the Welcome Guide)
A computer, laptop, phone or other device suitable for running Zoom
A device with camera enabled so that coaches can help with your form during class
An internet connection that will sustain live streaming of the classes
4.6 Recommendations. Using our judgement and experience, WAFA may suggest certain exercises and other lifestyle advice that is believed to help you achieve your personal goals, but if at any time you have specific requests please tell us so we can accommodate them.
4.7 Referral. WAFA intends to work with you within the scope of our knowledge and competencies as a CIMSPA Registered Exercise Professional. When we believe it is in your best interests to see another health professional, we will refer you appropriately.
4.8 The trainer will deliver their sessions and advice to the best of their ability, will be registered with CIMSPA, and will respect all applicable UK laws and the CIMSPA Code of Conduct at all times.
4.9 Commitment. While your WAFA trainer can give you the tools and encouragement to reach your goals, ultimately you will need to assume responsibility for making the required changes. Your WAFA trainer can best help you with this process if you keep your trainer fully informed of any issues that arise for you.
5.1 If you wish to make changes to the service you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the service, the timing of the sessions or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 6 - Your rights to end the contract).
5.2 If WAFA (the trainer) cancels or runs late. Unforeseen circumstances may arise which may require an online session to be rescheduled. In the event that the WAFA trainer is forced to cancel a group session within 24 hours he/she will make up the session at a later date.
5.3 If you (the client) cannot attend or run late to a session. You can attend unlimited online sessions each week. Should you not attend all sessions or a session you have booked, or you are away and cannot attend the sessions, there is no refund available.
6.1 You can always end your contract with us. Your rights when you end the contract will depend on which services you have ordered, how we are performing and when you decide to end the contract:
(a) If what you have bought is mis-described you may have a legal right to end the contract (or to get the service re-performed or to get some or all of your money back);
(b) If you want to end the contract because of something we have done or have told you we are going to do;
or
(c) If you have just changed your mind about the service. You may be able to get a full or partial refund if you are within the cooling off period, but this may be subject to deductions.
6.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below, the contract will end immediately and we may refund you in part or fully for any services which have not been provided. The reasons are:
(a) We have told you about an upcoming change to the service or these terms which you do not agree to;
(b) We have told you about an error in the price or description of the service you have requested and you do not wish to proceed;
(c) There is a risk that supply of the services may be significantly delayed because of events outside our control; or
(d) You have a legal right to end the contract because of something we have done wrong.
Refunds made in these circumstances will be at the discretion of WAFA management and will take account of costs incurred in setting your membership up including, but not limited to, whether you have already been given access to the WAFA Club App and the WAFA Members Resource Portal.
6.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most services bought online you have a legal right to change your mind within 14 days and receive a refund.
6.4 How long do I have to change my mind? You have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
6.5 When you don't have the right to change your mind. You do not have a right to change your mind in respect of any of our services that have been completed, even if the cancellation period is still running;
6.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end the contract in these circumstances, just contact us to let us know.
7.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
(a) Phone or email. Call us on 07968 075041 or email us at anna@wearefitattitude.com. Please provide your name, details of the services you have requested, details of the venue where you registered and, where available, your phone number and email address.
(b) Online. Complete the form on our website here.
(c) By post. Print off the form attached at Schedule 1 and post it to us at the address on the form. Or simply write to us at that address, including details of what services you requested, the venue where you registered, when the services commenced and your name and address.
7.2 How we will refund you. If you are due a refund, we will refund you the price you paid for the services (or an applicable proportion of the price you paid), by the method you used for payment. However, we may make deductions from the price, as described below.
7.3 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
7.4 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind
8.1 We may end the contract if you break it. We may end the contract at any time by writing to you if you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due.
8.2 We may withdraw the service. We may write to you to let you know that we are going to stop providing the service. We will let you know at least 1 month in advance of our stopping the supply of the service and will refund any sums you have paid in advance for services which will not be provided.
9.1 Where to find the price for the services. The price of the service will be the price indicated by us at the time of you sign up to our services. Unless specified otherwise this will be as follows:
9.1.1 For the WAFA 6 Week Lockdown Membership - Jan/Feb 2021 you shall pay £120 for the six weeks. This shall be paid in full in advance of the services commencing. This is a special promotional price.
9.2 When you must pay and how you must pay. Payments for the WAFA 6 Week Lockdown Membership - Jan/Feb 2021 must be made over the telephone or by bank transfer in full in advance to the service commencing.
9.3 What happens if you do not use the service. You understand that you are paying the trainer for their services as outlined in this agreement. In the event that you do not use the services, you will still be responsible to make payment in line with the terms of this clause 9.
9.4 What to do if you think an invoice is wrong.If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
10.1 We are responsible to you for foreseeable loss and damage caused by us. f we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sign up process.
10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services.
10.3 Injuries. Whilst for most people exercise is hugely positive with many health benefits, there remains some risk that we require you to be aware of. If you have signed the health form, this confirms you are fit for exercise at this time. Any injuries that you may incur cannot be the responsibility of We Are Fit Attitude and the WAFA trainer and you agree that we shall not be liable for any accidental injury, illness or death caused by your participation in the activities.
10.4 Voluntary Participation. Your participation in any of the activities is voluntary. It is your responsibility to inform your trainer of any changes in your health or any difficulties you experience while carrying out any of the activities.
11.1 How we may use your personal information. All information you give WAFA will be kept in confidence. Your personal details and medical information will not be made available to third parties unless permission to do so is granted by you.
11.2 Privacy Policy.For information on how we deal with any of your personal data and our privacy obligations please see the WAFA Privacy Policy at Privacy Policy . A copy of which can be provided upon request.
11.3 GDPR. We agree to comply with all applicable requirements of the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
11.4 WAFA Promotions. On occasion, we may use photographs and/or videos for promotional purposes. By ticking the consent box at the end of this agreement you give your consent to be part of this. You have the right to withdraw the consent you have given at any time by writing to WAFA at anna@wearefitattitude.com. This will not affect the lawfulness of any processing carried out by WAFA before you withdraw your consent. WAFA is the controller and responsible for the personal data comprising any such photographs and/or videos and your contact details and any related personal data.
11.4 Compliance. WAFA will ensure that it complies with the requirements of all legislation and regulatory requirements in force from time to time relating to the use of any photographs or videos and your contact details and any related personal data; and shall process any photographs and/or videos and your contact details in accordance with the WAFA Privacy Policy which can be found at Privacy Policy
11.5 Disclosure of health information. Please disclose all health information as requested at our initial consultation and when completing the health form and keep your WAFA trainer updated and informed of any changes to your health status. This includes all medical conditions; physical and mental, injuries, allergies, and medication you are taking. If necessary, you may need to seek clearance from your doctor before participation in the exercise programme we recommend. If you answer yes to any question in the health section of the health and lifestyle questionnaire, please inform a WAFA trainer before you start any membership programme.
12.1 Nobody else has any rights under this contract.This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
12.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
12.4 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
I have read and understood this agreement. A copy will be provided to you within 7 days.
Service to be provided by WAFA to you (selected tick box indicates the service that this agreement relates to):
Choose your service
WAFA 6 Week Lockdown Membership - Jan/Feb 2021
I hereby give my express consent for WAFA to collect, process and use photographs and videos of me during training sessions for marketing and promotional purposes.
AgreeNot Agree
I hereby give my express consent for WAFA to collect, process and share my personal data with third party marketing agencies for marketing and promotional purposes.
Todays Date:
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